In almost any internal communications program, people managers are a critical channel.
Anything we can do to help managers be better communicators will increase the likelihood of their messages reaching employees — and can ultimately help drive engagement. By taking employee’s personalities into consideration, managers can better communicate with all the individuals on their team. For instance, the Myers-Briggs Type Indicator (MBTI) sorts personalities into four different pairs or psychological types. These pairs include extraversion vs. introversion, sensing vs. intuition, thinking vs. feeling, and judging vs. perceiving. (Learn more about the Myers-Briggs Type Indicator here.) Using techniques related to this data can help managers be better communicators.
For the manager of a bunch of introverted programmers, email may be the best bet. But, for the director of product design for a fashion brand, managing creative types who are more intuitive and extraverted, a 10 minute out-of-the-office coffee chat might help managers communicate more effectively. (For more on different types of communication, you might like this blog.)
Even without the benefit of a standardized personality test, managers can be encouraged to consider the personality types of those they manage. Here are a few thoughts on how to help managers communicate better using that approach:
- Send a meeting agenda: Introverts will thrive better in meetings if they have time to reflect and prepare initial thoughts.
- Provide visuals: Visual aids will allow intuitives to envision big picture ideas.
- Don’t forget face-to-face interactions: E-talks and town hall meetings allow feelers to take in more information because they can interact with emotions.
Ultimately, understanding how personalities relate to communication styles will effectively increase the likelihood to help a manager communicate better and therefore reach employees. This reflexive approach will provide new possibilities for your team that you may have missed before.
Want to improve the effectiveness of your communications? Tribe can help.