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COMMUNICATING CHANGE IN A SERVICE ENVIRONMENT

COMMUNICATING CHANGE IN A SERVICE ENVIRONMENT

by Steve Baskin | Jan 3, 2020 | Change Management, Internal Communications, Post

Effectively communicating change is difficult. It’s particularly difficult in a service environment where companies rely on front line employees to deliver the brand promise. In most cases, these employees are untethered from a desk and computer and can be notoriously...
COMMUNICATING CHANGE TO EMPLOYEES: ASK THESE QUESTIONS

COMMUNICATING CHANGE TO EMPLOYEES: ASK THESE QUESTIONS

by Elizabeth Baskin | Feb 12, 2019 | Change Management, Post

Communicating change to employees is one of the most critical uses of internal communications.  Employee interest in company news is perhaps at its peak during times of organizational change. It’s a time when we can truly serve employees by providing clear,...
THE BAR IS LOW FOR CHANGE MANAGEMENT COMMUNICATIONS

THE BAR IS LOW FOR CHANGE MANAGEMENT COMMUNICATIONS

by Elizabeth Baskin | Aug 8, 2018 | Change Management, Post

Change is hard. In a Tribe study of employees in large companies nationwide, 84% indicated that communications around major change in their companies were handled poorly. What do employees want? They want to know the business reasons behind the change. They want to...
Employees don’t trust your leadership? Here are 5 tips for changing that.

Employees don’t trust your leadership? Here are 5 tips for changing that.

by Elizabeth Baskin | Jan 16, 2018 | Change Management, Corporate Communications, Culture, Employee Engagement, Employee Experience, Internal Communications, Post

Here’s the thing: trust is not about guaranteeing employees that nothing bad will ever happen. If building trust requires a guarantee of anything, it’s that the company will tell employees what’s really going on, even if it’s bad. Impending job...
THE BAR IS LOW FOR CHANGE MANAGEMENT COMMUNICATIONS

When communicating major change, watch your step.

by Elizabeth Baskin | Oct 3, 2017 | Change Management, communicating culture recruiting, Employee Engagement, Internal Communications, Post

How does a company communicate a major change? In many cases, not well. Following are three sure-fire ways to completely blow it with employees: 1. Don’t say anything at all until every single detail is final. This is an awesome idea if you want employees to feel...
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Tribe, Inc.
2100 Riveredge Parkway
Suite 720
Atlanta, GA 30328

404-256-5858
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