Effectively communicating change is difficult. It’s particularly difficult in a service environment where companies rely on front line employees to deliver the brand promise. In most cases, these employees are untethered from a desk and computer and can be notoriously...
Communicating change to employees is one of the most critical uses of internal communications. Employee interest in company news is perhaps at its peak during times of organizational change. It’s a time when we can truly serve employees by providing clear,...
Change is hard. In a Tribe study of employees in large companies nationwide, 84% indicated that communications around major change in their companies were handled poorly. What do employees want? They want to know the business reasons behind the change. They want to...
Here’s the thing: trust is not about guaranteeing employees that nothing bad will ever happen. If building trust requires a guarantee of anything, it’s that the company will tell employees what’s really going on, even if it’s bad. Impending job...
How does a company communicate a major change? In many cases, not well. Following are three sure-fire ways to completely blow it with employees: 1. Don’t say anything at all until every single detail is final. This is an awesome idea if you want employees to feel...
