We’ve been working with a client recently on improving meeting efficiency and I was reminded of this blog post from way back in 2011. Still seems relevant today. (Plus, I didn’t have time to write a new blog this week.) What do your meetings say about your...
Developing and communicating the values for your employer brand or employee experience can be one of the most powerful uses of internal communications. In the best-case scenario, employees will find those values both authentic to the culture and helpful in moving the...
Who creates the customer experience? The employees working in retail stores, hotels, restaurants, and call centers, of course. The frontline employees represent the face of your brand and they’re the ones who deliver on the brand promise — or not. If you can...
The employee value proposition helps employees see beyond compensation and benefits to the larger picture. Although there are other elements of the EVP that attract top talent and keep your best employees in place, it’s safe to say all employees care about their pay...
Many brands struggle with creating a clear and overarching internal brand that will be welcomed and accepted by every individual or department. This is, in part, because every brand has a subsidiary or individual that wants to feel unique and recognized as such. When...
