Two-way communication with employees means you need to do more than send out communications just so you can check off a box. You also want to give them a way to share their voice. This helps make communications a conversation, not a lecture.
Having successful two-way communication with employees is something every business should strive for. The employee dynamic is different from office to office, but it’s hard to beat face-to-face communication. That can take shape in group sessions or one-on-one talks. If it’s possible, allow managers to carve out time during the week for this to happen.
When speaking to individuals isn’t feasible, questionnaires and surveys on the intranet cast a wide net. Many employees say online feedback is the best way to share their voice. Even private channels like Slack or Microsoft Teams give employees a collaborative space to toss ideas around. However, if you collect input online, employees need assurances their feedback was read. Listening is an important element in any conversation.
After feedback has been gathered, have a plan to acknowledge and implement. Not every idea can be taken, and employees need to know why certain suggestions were left out. Explain your rationale for going the direction you did, and acknowledge the feedback that didn’t get used. The next time you want input from the workforce, they’ll only put in the effort if they know they’re being listened to.
It’s impossible to get 100% of your company’s attention, but through testing different methods you can find what works best for your culture. One of the best ways to capture more of your audience is to provide them with open channels of communication.
Do you need help improving two-way communication with employees? Tribe can help.
For more on two-way communication with employees, see this blog on incorporating two-way communication into your strategy.