Effectively communicating change is difficult. It’s particularly difficult in a service environment where companies rely on front line employees to deliver the brand promise. In most cases, these employees are untethered from a desk and computer and can be notoriously...
Many companies with great internal communications have trouble reaching their non-desk employees. Why? Because communicating to employees who aren’t behind a desk all day can be hard. Whether it’s your sales force, retail team, physicians, manufacturing line or...
