What retail employees, airline attendants, hotel workers and other frontline people know that corporate doesn’t

What retail employees, airline attendants, hotel workers and other frontline people know that corporate doesn’t

by | Jul 18, 2017 | Employee Engagement, Employee Experience, Good Tips, human resources, Internal Communications, Non-Desk Employees, Post

Valuable customer insights go unrecognized in companies across almost every industry. Although large brands may expend considerable budgets on customer research and voice-of-customer initiatives, they may overlook the most direct source of knowledge regarding what...